General conditions of sale
Company Information
- Company name: OCENEO
- Legal form: SAS
- Share capital: €10,000
- Head office: 8 Impasse des Pins, 33470 Gujan-Mestras
- Registration: 91350925300021
- Intra-community VAT number: FR60913509253
- Email: contact@oceneo.fr
Object
These general terms and conditions of sale (GTC) govern sales made on the Oceneo website accessible at the address [site URL]. They define the rights and obligations of the parties in the context of the online sale of products offered by the company.
Products
- Description of products: The products offered for sale are described and presented with the greatest possible accuracy.
- Availability: Products are available as long as they are visible on the website. In the event of unavailability after ordering, the customer will be informed and may cancel or modify their order.
Price
- Pricing: Product prices are indicated in euros, all taxes included (TTC).
- Delivery costs: Delivery costs are the responsibility of the customer and are specified before the order is confirmed.
- Price changes: Prices may be changed at any time, but products will be invoiced based on the rate in effect at the time of the order.
Order
- Ordering process: The customer places an order on the site by adding products to the basket, filling in the delivery information and confirming the order.
Order confirmation: The order is confirmed by a summary email sent to the customer.
Payment
- Payment methods: The customer can pay for their order by credit card, bank transfer or any other payment method indicated on the site.
- Payment security: Transactions are secured through Stripe // Shopify Payments.
Delivery
- Delivery times: The manufacturing and shipping time is approximately 10 days after ordering.
- Delivery methods: Products are shipped via Colissimo.
- Responsibility: The company is not responsible for delivery delays due to the carrier.
Right of withdrawal
- Withdrawal period: The customer has 14 days to exercise his right of withdrawal, without having to provide reasons or pay penalties.
- Return of products: Return costs are the responsibility of the customer. Products must be returned in their original condition and complete.
Warranty and Liability
- Legal guarantee: The products benefit from the legal guarantee of conformity and the guarantee against hidden defects.
- Limitation of liability: The company is not responsible for indirect damages resulting from the purchase or use of the products.
Protection of personal data
- Data collection: The personal information collected when ordering is necessary for processing the order and managing customer relations.
- Customer rights: In accordance with the GDPR, the customer has the right to access, rectify and delete their personal data.
Intellectual property
All elements of the Oceneo website are protected by copyright. Any reproduction, use, or exploitation of these elements is prohibited without prior authorization.
Disputes
- Applicable law: These T&Cs are subject to French law.
- Dispute Resolution: In the event of a dispute, an amicable solution will be sought before any legal action. If no amicable solution is found, the French courts will have jurisdiction.
Modification of the General Terms and Conditions
The company reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in effect on the date of the order.