FAQ
Welcome to our FAQ. Here we have gathered the most frequent questions about our glasses, materials, orders, and delivery.
Product & material
Our glasses: their manufacture and material
What types of glasses do you offer?
A sunglass model available in various frame and lens colors. This model is also available as an optical version at our partner opticians.
Are your glasses suitable for both men and women?
Yes, our model is unisex and suitable for both men and women.
What materials do you use for your frames?
Our frames are made from recycled wetsuits and bio-sourced resin.
Where do the wetsuits you recycle come from?
We collect end-of-life surf, diving and kite wetsuits from individuals, clubs and shops, mainly in south-west France. That way, every pair is traceable.
Are your glasses eco-friendly?
Yes. We use upcycled materials and environmentally friendly manufacturing processes, from sourcing to assembly.
Can I create a pair from my combo?
Yes: using your own wetsuit, we create a unique pair in the colours of its design. This is our "Recycle My Wetsuit" service.
Do you offer limited editions?
Yes, we regularly launch seasonal collections and limited editions with exclusive designs.
Glasses & protection
Optics, UV, and polarization
Do your lenses protect against UV rays?
Yes: all our lenses are certified Category 3, UV400, and offer 100% protection against UV rays.
Do you offer polarized lenses?
Yes, we offer polarized lenses to reduce glare and improve visual comfort.
Are your sunglasses available in a prescription (optical) version?
Yes, our model is available in a prescription version through our partner opticians. Write to us to find the nearest stockist.
Order & payment
Order and track your purchase
What payment methods do you accept?
Credit card, PayPal, and bank transfer.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number to track your delivery in real-time.
Delivery & returns
Shipping, Delivery Times, and Exchanges
What are the delivery options and times?
Standard or express delivery, depending on your location. As our glasses are handmade, please allow 10 to 15 days for manufacturing before shipment.
Do you ship internationally?
Yes, we ship across Europe and worldwide. Delivery times and costs are shown automatically at checkout, depending on your country.
How do I return or exchange a pair?
You can return or exchange your glasses within 30 days, provided they are in new condition. See our return policy.
Warranty & Care
Caring for Your Glasses
Do you offer a warranty?
Yes, all our glasses come with a 2-year warranty against manufacturing defects.
How do I care for my glasses?
Clean them regularly with a soft cloth and soapy water, and store them in their case when not wearing them.
How do I contact customer support?
By email at contact@oceneo.fr, or directly via the form opposite.