FAQ
Welcome to our FAQ. Here we have gathered the most frequent questions about our glasses, materials, orders, and delivery.
Product & material
Our glasses: their manufacture and material
What types of glasses do you offer?
A sunglass model available in various frame and lens colors. This model is also available as an optical version at our partner opticians.
Are your glasses suitable for both men and women?
Yes, our three models are unisex and suit men and women alike.
What materials do you use for your frames?
Our frames are made from recycled neoprene wetsuits (surfing, diving, kitesurfing, sailing) and a bio-based resin.
Where do the wetsuits you recycle come from?
We collect end-of-life surf, diving and kite wetsuits from individuals, clubs and shops, mainly in south-west France. That way, every pair is traceable.
Are your glasses eco-friendly?
Yes. The frame comes from end-of-life neoprene wetsuits, collected mainly in south-west France, and each pair is made to order in our workshop, with no overproduction.
Can I have a pair made from my own wetsuit?
Yes: from your own wetsuit, we create a one-of-a-kind pair whose shade comes from the material of your wetsuit. That's our “Recycle my wetsuit” service.
Do you offer limited editions?
We work in small batches, and some creations are born from collaborations, such as the Ferris Neo model designed with Quiksilver. New releases are announced first in our newsletter.
Lenses & protection
Optics, UV, and polarization
Do your lenses protect against UV rays?
Yes: all our lenses are category 3, UV400, and provide 100% protection against UV rays.
Do you offer polarized lenses?
Yes, we offer polarized lenses to reduce glare and improve visual comfort.
Are your sunglasses available in a prescription (optical) version?
Yes, our model is available in a prescription version through our partner opticians. Write to us to find the nearest stockist.
Order & payment
Order and track your purchase
What payment methods do you accept?
Credit card, PayPal, and bank transfer.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number to track your delivery in real-time.
Delivery & returns
Shipping, Delivery Times, and Exchanges
What are the delivery options and times?
In France, delivery to a Mondial Relay pickup point is free, and home delivery (3 to 5 working days) costs €4.99, free from €200. Tracked shipping to Europe costs €4.99, and €9.99 worldwide (5 to 10 working days). As our glasses are handmade, please allow 10 to 15 days for manufacturing before shipment.
Do you ship internationally?
Yes, we ship across Europe and worldwide. Delivery times and costs are shown automatically at checkout, depending on your country.
How do I return or exchange a pair?
You have 14 days after receipt to return or exchange your glasses, provided they are in new condition. Return shipping costs are at your expense. See our return policy.
Care & support
Caring for Your Glasses
What if there's a problem with my pair?
Every pair is checked by hand in our workshop before it leaves. Having an issue with your frame? Write to us at contact@oceneo.fr: we'll look into it with you and find a solution. You also have 14 days after receipt to send your pair back to us.
How do I care for my glasses?
Clean them regularly with a soft cloth and soapy water, and store them in their case when not wearing them.
How do I contact customer support?
By email at contact@oceneo.fr, or directly via the form opposite.